Booking + Cancellation

Appointments at SHY can follow different booking routes depending on the service. Your booking confirmation will show the relevant route and any treatment-specific information.

Changing or cancelling an appointment

Please give at least 48 hours’ notice if you need to cancel or move an appointment. Late cancellations may be charged up to the full appointment price. No-shows may be charged in full.

Deposits + advance payments

Where a deposit or advance payment is required, the amount and how it is treated if you cancel will be shown when you book. A deposit may be retained or applied to a late-cancellation charge where the cancellation falls within the applicable notice period.

Late arrival

If you arrive late, we may need to shorten the appointment or, where there is not enough time to carry out the service safely or to the expected standard, treat it as a late cancellation.

Patch tests, consultations + preparation

Some treatments require a patch test, consultation, medical information, preparation or another step before treatment. Where this is required, it forms part of the booking conditions for that service. If a required step has not been completed, the appointment may need to be moved or declined.

When SHY needs to change an appointment

If SHY or a practitioner needs to cancel or move your appointment, we will contact you as soon as reasonably possible and offer an alternative where available. Any payment taken for a service that cannot be provided will be dealt with in accordance with your legal rights.

Different booking routes

Some appointments are booked or paid for directly with the practitioner. Where separate booking or cancellation terms apply, they will be shown at the point of booking.

Your legal rights

Nothing in this policy removes rights you have under applicable consumer law.