Delivery + Returns

UK delivery

We currently ship within the UK. Standard delivery is £6.99 per order and usually takes 3 to 5 working days from dispatch.

There is no free-delivery threshold. The delivery charge is shown before you pay.

Stocked items are dispatched within 2–3 processing days. We process orders Tuesday–Saturday. Orders placed after 12 noon on Saturday and before 9am on Tuesday begin processing on Tuesday. Delivery time is additional.

Jewellery ordered in for you

Some Junipurr and Buddha Jewelry pieces are available to buy online but are not held at SHY. We order them from the brand after you purchase.

Ordered-in jewellery is usually dispatched within 10 working days. Delivery time is additional. We’ll contact you if a supplier delay affects your order. Longer lead times for BVLA or other special orders will be made clear separately.

Mixed orders

If your order contains both stocked items and ordered-in jewellery, we hold it and dispatch everything together once all items are ready. You pay one delivery charge.

Collection from SHY

Collection is free from SHY, 35 High Street, Lewes, East Sussex, BN7 2LU. Stocked items may be ready sooner. Ordered-in jewellery takes longer because we order it from the brand after you buy.

Please wait for your ready-to-collect email before travelling. Collecting jewellery does not include piercing or fitting, which are separate appointments where required.

Changing your mind about an online order

For most goods bought online, you have 14 days after receiving them to tell us you want to cancel, followed by 14 days to return them. You do not need to give a reason. Please email contact@studioshy.co.uk with your order number and the item you want to return before sending it back.

Returned goods should be handled only as much as you would reasonably handle them in a shop. We may make a lawful deduction where handling has reduced the value of the goods.

Exceptions

The right to change your mind does not apply in every case. This can include goods made to your specification or clearly personalised. It can also include sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken. This may apply to sealed piercing jewellery after opening.

Return postage

Unless an item is faulty or we have agreed otherwise, you are responsible for the direct cost of returning a change-of-mind item. We recommend using an appropriately tracked service.

Refund timing

Where a change-of-mind return is valid, we will refund the amount due in accordance with applicable consumer law, using the original payment method unless agreed otherwise. We may wait until the goods are returned or you provide evidence that they have been sent back where the law permits.

Faulty, damaged or misdescribed goods

If an item arrives damaged, is faulty or is not as described, contact us as soon as you can with your order details and, where useful, photographs. Your legal rights for faulty goods are separate from the 14-day change-of-mind right.

Questions

Email contact@studioshy.co.uk before returning an item or if you are unsure which return terms apply.